Simply Awful for Subscribers

I have been a print subscriber of mental_floss since 2010 and have used the iOS app since it first released. I now live in New Zealand where physical copies are a fortune to send, so I send my print copy to my sister in the US and use the digital copy here on my iPad. I even asked mental_floss last year if there was any way to purchase a digital-only subscription and was told there is not, so I bought a 3-year print subscription with the expectation of using my iPad to access the content. Lo and behold, this “lovely” little update came around last week while I was in the middle of reading an issue and now I cannot access anything! When I contacted the app publisher, they said the ball is in mental_floss’s court and that they only handle print subscriptions. This is terrible customer service by mental_floss. I love the magazine, but I refuse to purchase a second annual subscription when I was told less than a year ago that my 3-year subscription would work just fine. This is ridiculous and needs to be corrected.

Whaleyland about Mental Floss Magazine